Frequently Asked Questions

Need help? Look below for the answer or reach out to us if you still have questions.


PRO Membership

What is included in PRO membership?

We are continually adding new content and resources to our media library. PRO members get unlimited on-demand access to everything.

Here’s some of what you’ll have access to as a PRO member:

  • Video recordings of every That Church Conference event, including every breakout and all the workshops. Play every video on-demand. (Over 35 hours of videos per year).
  • Get new social media graphics every day with a complimentary subscription to (save $85 a year).
  • Training videos and interviews from some of the most influential church communicators and leaders.
  • Downloadable resources like free books, communications schedules, marketing plans, and more added each month.
  • Complimentary live stream access to all of our conferences and regional workshops (a $600 value). Can’t attend an event in person? As a PRO member you can watch them all live online with your team for free.
  • Attend any conference or workshop in person for only $199 (up to 50% off regular ticket rates).
  • Access to an exclusive private Facebook group so you can collaborate with other PRO members.
  • Invites to member only webinars and online training events.
  • Discounts from our partners.
  • More content and perks added monthly!

Sign up now.

How do I make changes to my account?

You can update your billing info, profile photo, and more by visiting Account Settings.

How do I cancel my account?

We would hate to see you go. Please contact us and we’d be happy to discuss what it would take to keep you around. If you’ve changed jobs or must cancel for any other reason, you can go to your account settings and click on ‘cancel’ next to your membership plan.

What is your refund policy for PRO membership?

In the event that you are unhappy with your subscription and would like a refund, please contact us within 7 days of your initial purchase and we would be happy to process a refund and cancel your account for you. We cannot process refunds if more than 7 days have passed since being charged, but you may cancel your account at anytime to avoid future charges.

To cancel your account, please visit Account Settings.

What happens to my account if I cancel my PRO membership?

If you cancel your PRO membership with us, we will notify and they will cancel your subscription with them. You may, at that time, choose to continue your subscription by signing up for a new account directly with them.


I have a product or service I would like to offer your members. Who do I contact?

We would love to talk about partnering with you. Contact us and let’s talk.

Conferences & Workshops

What is your refund policy on ticket sales?

In order for us to plan accordingly we cannot offer refunds for ticket purchases. If you are unable to attend, you may transfer your ticket to someone else or resell it.

Can I attend the Atlanta rooftop party if I do not have a conference ticket?

If you don’t have a conference ticket, you can still join us for the Rooftop Networking Party in Atlanta on September 26, 2016 from 5:00pm to 10:00pm by purchasing a Guest Pass for $39. We’ll be serving free food and beverages and tons of fun activities from our friends at Design Pickle.

Purchase a guest pass now.

What should I wear to the conference?

Whatever you’ll be the most comfortable in! Most people wear a t-shirt and jeans, while others dress it up. Be sure to check the weather before you come.


What is the VIP Experience?

You can purchase a VIP Experience ticket to the conference or one of our workshops and receive preferred seating, great perks, and special treatment. We typically limit these tickets to 5-10 per event.

Every VIP ticket receives:

  • One conference admission.
  • Reserved seating in the VIP area.
  • Free beverages, snacks, and speciality coffee orders delivered right to your seat.
  • Free swag bag full of free books and amazing gifts.
  • ONE YEAR of free PRO membership ($489 value!)
If I already purchased my ticket can I upgrade to VIP?

Yes you can! If you’ve already purchased a ticket but want to upgrade to the VIP Experience, you can pay the difference. Just contact us and we’ll send you a link to pay securely online.